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Q: Do I have to place my order online, or do I have other options?
A: You can also place an order by emailing us at orders@brightlingsbeads.com;
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| Q: Are my credit card number and personal information secure when ordering from your site?
A: All of your credit card and other personal information we receive when you place an order is protected by SSL security, (which refers to Secure Sockets Layer.)
SSL works by using a private key to encrypt data that’s transferred over the SSL
connection, making sure that any sensitive information is protected. For added security
we also encrypt the credit card number when it is stored on disk, and when it is forwarded
to the merchant.
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| Q: What is Brightlings Beads Privacy Policy?
A: Brightlings Beads Complete Privacy Policy:
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Simply stated, your privacy is of the upmost importance to us! Brightlings Inc does not rent or sell any personal information we collect from you. This information is strictly used for the purpose of processing your order and will not be sold, rented, or otherwise given out under any circumstances. You may elect to receive promotions and to be put on our mailing list to recieve our weekly newsletter that often includes exclusive offers (not available to the general public). You can request not to receive these updates at any time. Thank you for shopping at BrightlingsBeads.com
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Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.
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Q: Does Brightlings Beads have a printed catalog?
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A: No, we do not have a printed catalog at this time. We are continuosly adding new items to our web store, therefore a printed catalog would become quickly out dated.
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Q: Do I need a copy of my business license in order to get wholesale prices?
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A: Not at all, a customer can receive the wholesale prices without sending us a copy
of their business license. However, if your business is located in North Carolina, we
will need a copy of your businesses reseller’s license so that you will not be charged sales tax.
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Q: Does Brightlings Beads have a physical storefront?
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A: Brightlings Beads is an online catalog company, without a physical store front. This, of course, means that you can shop 24 hours a day, seven days a week from the comfort of your own home.
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Q: How can I get free shipping?
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A: All orders shipped within the continental United
States qualify for free shipping. For this free shipping to be automatically
applied to your order, however, you must choose the FIRST CLASS SHIPPING
option when checking out.
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Q: What is your return policy?
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A: Brightlings Beads has a 100% satisfaction guaranteed policy. We will gladly
refund your purchase, or exchange items that are unopened or unaltered. For more
information, please visit the customer service section of our site.
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Q: Why are items not staying in my shopping cart?
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A: Whether or not items remain in your shopping cart all has to do with “cookies.”
You must set your computer to enable cookies. Cookies are pieces of information
generated by a web server, and stored in the user’s computer, ready for future access.
If items do not remain in your shopping cart, it is probably because cookies have been disabled.
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Q: Why are items not staying in my shopping cart for several days, or even weeks?
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A: This also depends on the settings your computer has regarding cookies. Whatever
length of time you allow cookies to remain in your computer, that is the same amount of
time items will stay in your shopping cart.
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Q: Can I telephone an order in?
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A: As mentioned above, yes, we do take orders by telephone. It is preferable,
however, that - if you’re not placing a standard online order - you place your order by
email or fax.
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Q: Can I pay by personal check?
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A: Brightlings Beads does not accept personal checks, but you can pay with Visa,
MasterCard, American Express and Discover, (as well as ATM cards stamped with the
Visa or MasterCard logos,) as well as by PayPal or money order.
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Q: Does Brightlings Beads ship internationally?
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A: Yes, we ship to most countries with the exception of few. To test whether or not your
country is excluded place one item in our shopping cart and on the check out page
where you enter your address information, under "Country:" is a complete list of acceptable countries.
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Q: Can I place a back order for out of stock items?
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A: Though we do not accept backorders at this time, if you return to our site
periodically, you can check to see if we’ve received a previously out of stock item.
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